Home > Phone book > Verizon Hangs Up on Residential Phone Books

Verizon Hangs Up on Residential Phone Books

November 18, 2010 Leave a comment Go to comments

The second largest phone service provider in America has received permission from the state to stop distributing nearly 12 million of its white paged residential phone directories to customers unless they request it.

The company, Verizon, which has dropped the phone book in New York, Delaware, New Jersey and Florida  has received permission from the Pennsylvania Public Utility Commission to stop distributing the thick book.

In an age when most people get their information online, the phone book has become as outdated as the rotary phone.

Verizon spokesperson Lee Gierczynski told The Morning Call of Allentown that the company expects to save more than 200 tons of paper a year in Pennsylvania alone.

A group of Bucks County Community College students who were asked about the demise of the phone book said they used the internet or 411 to look up phone numbers and never the phone book.

“Honestly it doesn’t matter much to me. I never used it and neither did my parents” said Hillary Gack, 19, from Southampton.

AT&T which has taken similar steps to stop printing phone books said in the locations where they stop printing the book, which can weigh up to four pounds, only 2 percent of customers asked for a printed copy.

A Gallup poll released just two years ago said that only 11 percent of persons surveyed used the phone book to look up a telephone number.

In recent years the phone books residential landline listings have been decreasing as landlines disappear by 10 percent every year as people switch to primarily using cell phones or VoIP services like XFinity by Comcast or Vonage.

The announcement by the residential phone giant does not spell the end for phone books. The company reported that it will continue to print and distribute the business yellow pages with consumer guides and the government listing blue pages.

Yellowbook which is also available online says it has no plans to stop printing its phonebook in the state.

Verizon which is being required by the state to notify customers of the change says to look for notices about the change on your December phone bill.

The phonebook began distribution in Pennsylvania in 1903, 16 years after the first phone book appeared in New England.

Verizon said an online directory can always be found at www.verizon.com/whitepages.

If you feel the need to order a 2011 residential listing phone book or CD-ROM call Verizon at 1-800-888-8448.

Tom Sofield (tsofield@buxmontnews.com)
Online Editor

Categories: Phone book
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